Privacy Policy

The Good Property Company's Full Privacy Policy

The Good Property Company Ltd (10122067), and our affiliates (together, "Bristol Quality Lettings", "The Good Letting Company", "us", "we", or "our") operates a web site at https://www.thegoodpropertycompany.co.uk (the "Site"). By our "Service" we mean all related web sites, downloadable software, mobile applications (including tablet applications), and other services provided by us, or any digital media on which a link to this Privacy Policy is displayed, and all other communications with individuals though written or oral means (such as email or phone) directed at accessing or using any service we offer, together with the Site.

We are providing you this Privacy Policy so that you can be informed about our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We may use your data to provide and improve the Service or to provide technical support for customers using our Service. By using the Service, you agree to the collection and use of information in accordance with this policy, and our Terms of Service. This Privacy Policy is incorporated into and subject to our Terms of Service.

Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of Service. It is important that you read this privacy notice together with any other privacy notice or fair processing notice that We may provide on specific occasions when We are collecting or processing personal data about you so that you are fully aware of how and why We are using your data. This privacy notice supplements the other notices and is not intended to override them.

Please read this Privacy Policy carefully and ensure that you understand it. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. Key Terms Used in this Privacy Policy

• "Client" means a customer of The Good Property Company Ltd.
• "Client Data" means Personal Data a Client provides to use the Service.
• "Personal Data" means any information relating to an identified or identifiable natural person or considered personally identifiable information by law, means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site or in person or by email or over the telephone. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 - the General Data Protection Regulation ("GDPR").
• "Public Area" means those portions of the Service that can be accessed both by Users and Visitors, without needing to log in.
• "Restricted Area" means those portions of the Service that can be accessed only by logging in.
• "User" means a person or entity that uses the Service.
• "User Data" means Personal Data that a User provides to use the Service.
• "Visitor" means an individual other than a User, who uses the public area, but has no access to the restricted areas of the Site or Service.
• "Account" means an account required to access and/or use certain areas and features of Our Site.
• "Cookie" means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below.
• "We/Us/Our" means The Good Property Company Ltd, a limited company registered in England under company number 10122067, whose registered address is 184 Henleaze Rd, Henleaze, Bristol BS9 4NE, United Kingdom.

2. Information About Us

Our Site is owned and operated by The Good Property Company Ltd, a limited company registered in England under company number 10122067, whose registered address is 184 Henleaze Rd, Henleaze, Bristol BS9 4NE, United Kingdom.

Our Data Protection Officer is Susannah Cole, and can be contacted by email at info@thegoodpropertycompany.co.uk, or by post at 184 Henleaze Rd, Henleaze, Bristol BS9 4NE, United Kingdom.

Our EU representative is Susannah Cole, and can be contacted by email at info@thegoodpropertycompany.co.uk or by mail at 184 Henleaze Rd, Henleaze, Bristol BS9 4NE, United Kingdom.

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

For the purposes of this Policy, Our Site means www.thegoodpropertycompany.co.uk and our online shop at shop.thegoodpropertycompany.co.uk. The shop is operated for Us on the GoHighLevel platform. Cookies behave differently on the shop, and section 13 explains how.

4. Your Rights

As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

• The right to be informed about Our collection and use of personal data.
• The right of access to the personal data We hold about you.
• The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us).
• The right to be forgotten - i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, but if you would like Us to delete it sooner, please contact Us).
• The right to restrict (i.e. prevent) the processing of your personal data.
• The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation).
• The right to object to Us using your personal data for particular purposes.
• Rights with respect to automated decision making and profiling. We use automated scoring to help prioritise which people our team contacts, and artificial intelligence to summarise calls and meetings and to draft internal briefings and suggested replies. These are decisionsupport tools: the output is reviewed by a member of our team before it is acted on, so we do not make decisions producing legal or similarly significant effects about you by automated means alone. You may still object to this processing, ask for a human review of anything that affected you, and ask us to correct an inaccurate summary or score. Section 6a sets out how.

If you have any cause for complaint about Our use of your personal data, please contact Us and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office.

For further information about your rights, please contact the Information Commissioner's Office or your local Citizens Advice Bureau.

5. What Data Do We Collect?

Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data:

• name;
• business/company name;
• contact information such as email addresses and telephone numbers;
• demographic information such as address, post code, preferences, and interests;
• financial information such as credit / debit card numbers, billing address, mailing address, name on credit / debit card, business or home phone number, email information;
• IP address;
• web browser type and version;
• operating system;
• a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to.

If you choose to correspond with Us through email, We may retain the content of your email messages together with your email address and Our responses. We provide the same protections for these electronic communications that We employ in the maintenance of information received by mail and telephone.

We collect information to provide and improve our Service to you. We sometimes collect Personal Data including:

• "Registration Information": When you register to use our Service, you will be asked to complete a registration form. This form requires providing information such as name, address, phone/fax number, email address and other Personal Data. This form also requires providing information about your business.
• "Publishing Information": We also collect information you submit through our Site or to us for publication on the Site through the publishing tools there. By submitting Publishing Information, you consent to its publication to the extent such information is not Personal Data.
• "Usage Data": We may also collect information that your browser sends whenever you visit our Service. This may include information such as your computer's Internet Protocol address (i.e. IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and the like. Usage Data may also include data about your purchasing patterns, your contact details, and your profile information. When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
• "Payment Information": We may collect billing information, credit card numbers and expiration dates, tracking information from checks or money orders, or other payment information particularly if you establish a credit account with us or our providers or if you purchase a product or service from us, other Users of the Service, or other vendors available through the Site.
• "Account Activities Information": We record and retain the records of your Account activities when you use the Service. If you make sale and purchase transactions online through The Good Property Company Ltd's web-based transaction platform, we also collect information related to such transactions including the types and specifications of the goods, pricing and delivery information, any trade dispute records.
• "Statistical Information": In addition, we gather statistical information about our Site and Users, such as IP addresses, browser software, operating system, software and hardware attributes, pages viewed, number of sessions, unique visitors and so forth.
• "Marketing Information": From time to time, we gather information about our Users and prospective users during trade shows, events and other functions for follow up marketing purposes.
• "Disclosed Personal Information": From time to time, our Users may disclose Personal Data deliberately or inadvertently including without limitation to personal identifiers such as name, email addresses, telephone number, facsimile number and IP address of individuals in the course of using the Site.

5.2 Information Collected by Clients

A User may store or upload data into the Service. The Good Property Company has no direct relationship with the non Client Users whose Personal Data it may host as part of Client Data. Each Client is responsible for providing notice to Users who are its customers and third persons concerning the purpose for which the Client collects their Personal Data and how this Personal Data is processed in or through the Service as part of Client Data.

5.3 Information Collected by Cookies

We use "cookies" to store specific information about you and track your visits to our Site. It is not uncommon for websites to use cookies to enhance identification of their users. A "cookie" is a small amount of data that is sent to your browser and stored on your computer's hard drive. A cookie can be sent to your computer's hard drive only if you access our Site using the computer. If you do not de-activate or erase the cookie, each time you use the same computer to access our Site, our web servers will be notified of your visit to our Site and in turn we may have knowledge of your visit and the pattern of your usage. We use automatically collected information and other information collected on the Service through cookies and similar technologies to: (i) personalize our Service, such as remembering a User's or Visitor's information so that the User or Visitor will not have to re-enter it during a visit or on subsequent visits; (ii) provide customized advertisements, content, and information; (iii) monitor and analyse the effectiveness of Service and third-party marketing activities; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed; and (v) track your entries, submissions, and status in any promotions or other activities on the Service. You can learn more about cookies by visiting http://www.allaboutcookies.org.

You can determine if and how a cookie will be accepted by configuring your browser, which is installed in the computer you are using to access the Site. If you desire, you can change those configurations in your browser to accept all cookies, to be notified when a cookie is sent, or to reject all cookies. If you reject all cookies you may be required to re-enter your information on our Site more often and certain features of our Site may be unavailable.

Examples of Cookies we may use:

• Session Cookies. We may use Session Cookies to operate our Service.
• Preference Cookies. We may use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We may use Security Cookies for security purposes.

5.4 Call and Meeting Recordings, Transcripts and Notes

If you speak to us by telephone, or join a video call, webinar or online meeting with us, we may record the call and produce a written transcript and a summary of it.

On video calls, webinars and online meetings, you are notified automatically that recording and transcription are taking place: an on-screen notification is displayed at the start of the meeting and a message is posted into the meeting chat. This does not depend on a member of our team remembering to tell you.

On telephone calls, you are told at the start of the call that it is being recorded.

You may ask us not to record, or ask us to stop recording and delete what has been recorded, at any point during or after the call.

This category of data can include your voice, your image if you use video, anything you choose to tell us during the conversation, and the notes, summaries and follow-up actions we generate from it. Because a conversation is open-ended, it may contain information you would not have given us on a form, including details about your finances or your personal circumstances. Please do not share information during a call that you do not want us to hold. If you do share something you would rather we did not keep, tell us and we will remove it.

Recordings, transcripts and summaries are produced and analysed using the artificial intelligence services described in section 6a, and are retained for the periods set out in section 7.

5.5 Collected Information

By "Collected Information" we mean information collected by cookies, information collected by Clients that is provided to us or collected by us as Client Data, Registration Information, Publishing Information, Usage Data, Payment Information, Account Activities Information, Statistical Information, Marketing Information, Disclosed Personal Information, call and meeting recordings, transcripts and the summaries and scores derived from them, and any information we may collect from you, from our affiliates, or from other parties or through any other means.

6. How Do We Use Your Data?

All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times.

If you are a Client or User who has registered with the Service, your Registration Information, Publishing Information and Payment Information (if any) can be viewed and edited through your Account, which is protected by a Password. We recommend that you do not divulge your Password to anyone. Our personnel will never ask you for your Password in an unsolicited phone call or in an unsolicited e-mail. If you share a computer with others, you should not choose to save your login information (e.g., User ID and Password) on the computer. Remember to sign out of your Account and close your browser window when you have finished your session. If you are a User or Visitor, please note that no method of transmission over the Internet, wireless transmission, or method of electronic storage is perfectly secure. The security of your data is important to us, and we strive to use commercially acceptable means to protect your Personal Data. However, we cannot guarantee its security.

Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:

• Providing and managing your Account;
• Providing and managing your access to Our Site;
• Personalising and tailoring your experience on Our Site;
• Supplying Our products and services to you (please note that We require your personal data in order to enter into a contract with you);
• Personalising and tailoring Our products and services for you;
• Replying to emails from you;
• Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by contacting info@thegoodpropertycompany.co.uk or opting out with the unsubscribe button on each email.
• Market research;
• Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience.

With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message, or post with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Third parties whose content appears on Our Site may use third party Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use, and advise you to check the privacy policies of any such third parties.

You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.

We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):

By law we have to keep basic information about our customers (including contact, identity, financial and transaction Data) for seven years after they cease being customers for tax purposes; and

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

We may use the information that We collect to notify you about important changes to Our Site, new products and services, and special offers that We think you will find valuable. You may notify Us at any time if you do not wish to receive these offers by contacting info@thegoodpropertycompany.co.uk.

6a. Our Use of Artificial Intelligence

We use artificial intelligence ("AI") tools provided by third parties to help us run our business. This section explains what we use them for, what data they receive, and what we do and do not allow those providers to do with it. It supplements, and does not replace, the rest of this Policy.

6a.1 What we use AI for

• Transcribing calls and meetings. Recordings of telephone calls, discovery calls, webinars and online meetings are converted into written transcripts by an automated speech-to-text service.
• Summarising conversations. Transcripts are summarised into a short written note of what was discussed, what you asked for, what was agreed and what should happen next. That note is saved to your record in our customer relationship management system so the next person you speak to has the context.
• Preparing internal briefings. Before a member of our team calls you, we may generate a briefing that draws together your previous conversations, the products you have shown interest in, and your history with us, so that you do not have to repeat yourself.
• Drafting suggested replies. We may use AI to draft a suggested response to an enquiry. Nothing drafted this way is sent to you until a member of our team has read it, edited it if needed, and chosen to send it.
• Prioritising who we contact. We score contact records to estimate how likely someone is to want to hear from us now, and use that to order our team's call lists. This is profiling. Its practical effect is on the order and timing of contact from us, not on the price you are offered, whether you may buy from us, or the terms of any contract.
• Quality assurance and staff training. We review and score our own team's calls against an internal standard to monitor the quality of the service we give and to coach our staff. The subject of this assessment is our employee's performance, not you, but the transcript being assessed necessarily contains your side of the conversation.

6a.2 A person is always in the loop

We do not use AI to make decisions about you on its own. AI output is used as a working draft or a prompt for a human being, and a member of our team decides what to do. We do not use AI to decide whether to sell to you, what price to offer you, whether to accept or refuse you as a customer, or anything else that would have a legal effect on you or similarly significantly affect you.

AI-generated summaries can be wrong. They can misattribute a statement, misunderstand a figure, or record something you did not say. If you believe a note or summary we hold about you is inaccurate, you have the right to have it corrected, and we will review the underlying recording where we still hold it. Contact us using the details in section 16.

6a.3 Who processes this data

The AI providers we use act as our processors. They handle your data only on our documented instructions, under a written contract that meets the requirements of Article 28 of the UK GDPR. The providers currently used for AI processing are:

These providers are based in the United States, so using them involves an international transfer of your data. Section 7 explains the safeguards that apply.

6a.4 What we do not allow

• We do not permit our AI providers to use your data to train their AI models. This is a term of our contracts with them.
• We do not sell your data, and we do not share it with an AI provider for that provider's own purposes.
• We do not use consumer AI chat products for your data. AI processing runs through business accounts governed by data processing terms.
• We do not use AI to infer special category data about you, such as your health, religion, political opinions or sexual orientation, and we ask our team not to record such information.

6a.5 Our lawful basis

We rely on our legitimate interests (Article 6(1)(f) UK GDPR) for the AI processing described above. Our legitimate interests are in understanding what our customers and enquirers need, keeping accurate records of what was discussed, training our staff, maintaining the quality and honesty of our sales conversations, and operating efficiently. We have assessed this processing against your rights and freedoms, and we keep that assessment under review; you may request a summary of it.

Where AI is used to prepare or personalise marketing to you, we rely on your consent where consent is required.

6a.6 Your choices

Because we rely on legitimate interests, you have the right to object to this processing at any time, and we will stop unless we can show compelling legitimate grounds that override your interests. Specifically, you may:

• ask us not to record a call or meeting, before or during it;
• ask us to delete a recording, transcript or AI-generated summary;
• ask us to exclude your record from automated scoring and prioritisation;
• ask for a human review of anything an AI tool produced that affected how we dealt with you; and
• ask us to correct an inaccurate summary, note or score.

Refusing to have a call recorded will not stop us providing you with our products or services. To exercise any of these choices, contact us using the details in section 16.

7. How and Where Do We Store Your Data?

We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.

Several of the services we rely on, including our customer relationship management system, our website hosting and the AI services described in section 6a, are provided by companies based in the United States. Your data is therefore transferred outside the United Kingdom and the European Economic Area. Where we make such a transfer, we ensure a level of protection equivalent to that required by the UK GDPR by relying on one or more of the following:

• a finding of adequacy, where the UK Government has decided that the country concerned provides an adequate level of protection;
• the UK International Data Transfer Agreement, or the UK Addendum to the European Commission's Standard Contractual Clauses, entered into with the provider; or
• for providers in the United States that are certified under it, the UK Extension to the EU-US Data Privacy Framework.

Where we rely on contractual safeguards, we also assess whether the law of the destination country would undermine them, and apply additional measures such as encryption in transit and at rest, and minimising what is sent, where needed. You may request a copy of the safeguards we rely on for a particular transfer by contacting us using the details in section 16.

7.1 How long we keep your data

We keep personal data only for as long as we need it. Where the law fixes a period, we state it. Where it does not, we set out the criteria we use to decide, because the honest answer depends on your relationship with us rather than on a fixed number of days. We may keep something longer where we have to in order to comply with a legal obligation, or to establish, exercise or defend a legal claim.

Some information is deliberately kept even where a related record is deleted. If you ask us to erase your contact record, we will still retain records of any purchase you made and any payment you sent us, because those carry their own legal retention obligations.

Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.

8. Do We Share Your Data?

We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.

We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.

8a. Who We Share Your Data With

The categories of recipient below process personal data on our behalf, as our processors, under written contracts meeting the requirements of Article 28 of the UK GDPR. They act only on our instructions and may not use your data for their own purposes.

We also share data with our professional advisers, such as our accountants and lawyers, where it is necessary and they are bound by a duty of confidentiality.

This list reflects the providers in use at the date of this Policy.

8a.1 Providers We May Add

Technology changes more often than this Policy is revised. We may therefore engage other software, technology and AI providers to run the business and to do what we already do more efficiently. This is not permission to share your data with anyone we choose. We will only engage an additional provider where all of the following are true:

• it processes your data only for the purposes already described in this Policy, and not for any materially different purpose;
• it acts as our processor on our documented instructions, under a written contract meeting the requirements of Article 28 of the UK GDPR;
• it is not permitted to use your data for its own purposes, to sell or share it, or to train its AI models on it;
• where it is outside the United Kingdom, the transfer safeguards in section 7 apply; and
• we have satisfied ourselves that it offers sufficient guarantees of appropriate technical and organisational security measures.

If we want to use your data for a purpose that is not already described in this Policy, that is a material change, and we will update this Policy and tell you before it takes effect, as set out in section 17. Adding a provider does not shorten that obligation.

You can ask us for the current list of providers at any time, and we will send it to you. Contact us using the details in section 16.

9. What Happens If Our Business Changes Hands?

We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.

In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes.

10. How Can You Control Your Data?

When you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details).

You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service ("the TPS"), the Corporate Telephone Preference Service ("the CTPS"), and the Mailing Preference Service ("the MPS"). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

11. Your Right to Withhold Information

You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

You may restrict Our use of Cookies. For more information, see section 13.

12. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@thegoodpropertycompany.co.uk.

13a. Cookie Consent Audit Log

When you make a choice in our cookie consent banner — whether you Accept or Reject — we record that decision on our server as a compliance audit trail. This record is kept under our legitimate interest to maintain evidence of lawful processing (UK GDPR Article 6(1)(f) and PECR).

This applies to www.thegoodpropertycompany.co.uk only. There is no consent banner on our shop, as explained in section 13, so there is no decision to record and no audit log entry is created there.

Each audit log entry contains only the following information:

• Your decision (granted or denied)
• The policy version you were shown
• The exact time of your decision (ISO-8601 timestamp)
• A random session identifier generated in your browser when you visited (not tied to any account)
• Your browser's user-agent string
• A one-way SHA-256 hash of your IP address combined with a server-side secret. The raw IP address is never stored; the hash cannot be reversed to identify you
• The page URL you were on when you made the decision

What we do NOT store: your name, your email, your raw IP address, any browsing history, or any link back to a named account.

Retention: these audit log entries are automatically deleted after 24 months. After that we can no longer produce your original decision.

Your rights: you can request a copy of your audit log entry, or ask us to delete it, by emailing info@thegoodpropertycompany.co.uk. We will use the hash of your current IP address and your user-agent string to locate your record.

What happens if you reject cookies: we do not load Meta (Facebook) Pixel, Google Analytics 4, or any other marketing or analytics scripts. Form submissions you make will still be recorded (because you initiated them), but they will be tagged as "analytics rejected" and excluded from retargeting audiences and attribution reports. You will still receive any transactional emails related to products or services you have purchased.

Specifically, on reject we block:

• Google Analytics 4 (googletagmanager.com/gtag/js, google-analytics.com/g/collect)
• Meta (Facebook) Pixel (connect.facebook.net, *.facebook.com/tr)
• All retargeting audience pixels and conversion tracking

Our consent gating uses Google Consent Mode v2: every consent category (ad_storage, analytics_storage, ad_user_data, ad_personalization, personalization_storage) stays set to "denied" until you accept. The Google Tag Manager container itself may still load — it's the gate that enforces the denial — but the analytics and marketing scripts inside it do not fire.

How to withdraw consent later: open the "Cookie Preferences" link in the footer of any page. Your decision is cleared and the banner re-appears so you can choose again. (The withdrawal itself is not logged — only your next Accept or Reject decision creates a new audit log entry.)

14. Pixels

We use technologies, such as cookies, to customise content and advertising, to provide social media features and to analyse traffic to the site. We also share information about your use of our site with Facebook.

Our Site uses the Facebook pixel to collect data on visitor behaviour so that We can test future marketing activities or to tailor our services and products to your chosen preferences, such as:

This information may be used to serve Facebook, Google, Youtube or other social media ads for The Good Property Company ltd products and services for up to 180 days after each visit until you request to amend your information, Opt Out or have your data erased.

15. A Special Note About Children

Children are not eligible to use Our products or services unsupervised and We ask that children (under the age of 18) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians.

16. Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@thegoodpropertycompany.co.uk, or by post at 184 Henleaze Rd, Henleaze, Bristol BS9 4NE, United Kingdom.

Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you. We try to respond to all legitimate requests within one month. Occasionally it may take Us longer than a month if your request is particularly complex or you have made a number of requests. In this case, We will notify you and keep you updated.

17. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes, or if we adopt a new technology or service provider). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Where a change is material, such as using your data for a genuinely new purpose or introducing a new category of processing, we will not rely on posting alone. We will tell you directly, by email where we hold an address for you, before the change takes effect, so that you have a real opportunity to object or to withdraw consent. The summary at the top of this page records what changed in the current version.